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user_afr221
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Wednesday, December 11th, 2024 5:52 PM

speak to an actual person !

I cannot find a way to get through to anyone when I call the one 800 number or when I try to go through the chat line. I need to speak with someone in person regarding cell phone service.

Question

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Updated 

4 days ago

59

2

XfinityGabriel

Official Employee

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2.2K Messages

5 months ago

 

user_afr221, Hi! Thanks for reaching out. I can understand the importance of being able to speak with someone for help with the mobile service. I am sorry to learn about this experience when calling our 24/7 support number or chat teams. You've come to the right place for help. We are a team of specialized experts who are dedicated to helping with solutions to mobile concerns over social media. How can we help with the mobile service today?

 

(edited)

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user_g6993c

Visitor

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1 Message

6 days ago

I spoke to Renee of Xfinity last week . she was able to lower my bill to $119 after taxes and change my payment date to the middle of the month. I also got 1 phone line included for 12 months. My husband just passed and I'm trying to lower my bills. Today Xfinity took $150 out of my account. This was not supposed to happen til mid month. Why?

1

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XfinityPeterH

Official Employee

 • 

1.9K Messages

 

user_g6993c I would be reaching out if I were in your shoes too. First of all my condolences for the loss of your husband. Please feel free to reach out to us via our Direct Messages making sure to include your full name and complete address. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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