speak to an actual person !

afraser, Hi! Thanks for reaching out. I can understand the importance of being able to speak with someone for help with the mobile service. I am sorry to learn about this experience when calling our 24/7 support number or chat teams. You've come to the right place for help. We are a team of specialized experts who are dedicated to helping with solutions to mobile concerns over social media. How can we help with the mobile service today?