Visitor
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3 Messages
SMS/MMS Pictures will not send to android phones from iphone
My family and I recently switched from Verizon to Xfinity mobile under the guise that it is the same service at a lower cost. Unfortunately, since switching none of my family can send pictures via sms/mms text messages to android phones from our iPhones. Our family has varying iPhones all updated and the sms/mms settings are properly set up. Ive done this with Apple as well and they confirmed it is a network issue.
I’ve called Xfinity mobile twice and reached out to the woman who sold us the plan and she hasn’t responded nor has any tech support been able to resolve the problem.
At this point I’m ready to cancel the plan entirely and switch back to Verizon as we never had this problem and clearly the people working at Xfinity mobile are not trained or equipped to resolve technical problems or properly set up the phone.
I’m posting on this forum to see if anyone else has had this problem and was able to find a solution and share it with me as one final Hail Mary before I jump the gun and cancel the plan and switch back to Verizon.
If anyone can share a solution that I can pass on to tech support, that would be great. Thank you in advance.
DaveO3
Problem Solver
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772 Messages
3 years ago
There is no such thing as SMS Pictures. I presume you are referring to MMS. As soon as you add a picture to a SMS it will become an MMS.
Therefore you need to understand MMS and check your MMS settings. Also, understand that sending MMS on Xfinity Mobile requires you to have cellular data turned on and XM has a smaller size limit (roughly 500kb) than Verizon, so check the size of your pictures, especially since newer iPhones have higher resolution pictures.
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DaveO3
Problem Solver
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772 Messages
3 years ago
Below is a link to an article that might have a solution? I would suggest turning off iMessage on one of you iPhones, power off and on, and then see if it can send an SMS, and then an MMS to one of the Android friends. Your text bubble should be green.
https://www.payetteforward.com/my-iphone-wont-send-pictures-heres-real-fix/
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user_007771
Visitor
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1 Message
3 years ago
@DaveO3
Have you received a resolution to this problem? I am having the same issue... switching from Verizon to come to Xfinity mobile under the belief it was the same service only to be extremely disappointed in the lack luster ability to send a simple photo within a text message. I have made at least four calls to customer service, have spoken all the way up to a tier 3 technician, a Verizon representative and a rep another rep from Apple and still cannot get the issue resolved.
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user_0a6a4e
Visitor
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1 Message
3 years ago
I am having the same issue. I’m on an iPhone 11, and my husband has a Samsung. In order to send messages with pictures, I have to turn my phone off and back on every time. He has also experienced some issues with sending picture on his end. Very frustrating, as we just switched over from Verizon.
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user_2fba92
Visitor
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1 Message
3 years ago
I am having the same issue. Switched from ATT and realized too late that group messaging and mms doesn’t work on this network. I have been trying for 2 months to troubleshoot this even bringing back my phone to the xfinity store and letting them troubleshoot the issue. No luck. After reading this thread, I am assuming that taking my iphone13 to the apple store may not resolve the issue. What a hassle. I have so many friends who don’t have iphones and this is unacceptable. This should be a seamless process without having to resize pictures etc.
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user_92fc1b
Visitor
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2 Messages
3 years ago
Having the same issue! Switched from Verizon, iPhone 12, and I can't send texts to android phones consistently. Sometimes it works, sometimes it doesn't. Thinking about switching back to Verizon, or going to T-Mobile.
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DaveO3
Problem Solver
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772 Messages
3 years ago
With XM you need to have your cellular data turned on to send MMS (Group Text/SMS and Text with photos or attachments). XM has a limit of maybe 500kb so high resolution photos on newer phones may exceed this limit.
Some people who have used an eSIM or other SIM, ported their line from another carrier, used RCS, or used other texting Apps may have ended up with leftover network settings that aren’t being cleared by the Reset Network Settings.
The solution is usually to Reset All Settings, but don’t erase your phone and restore as this will bring back the problem settings. This is painful, but should work.
Before you do this try turning off or removing iMessage, RCS, any texting apps, and totally remove any eSIMs, then power off, remove SIM, replace SIM and power on again, and then check if you got lucky and MMS is working properly.
Good luck.
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DaveO3
Problem Solver
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772 Messages
3 years ago
If nothing works, download the Visible App by Verizon and download the free 15 day eSIM trial and see if you can text from it? Maybe this might override the buried corrupt settings There is also a T-Mobile test drive eSIM App?
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user_ea7dc1
Visitor
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1 Message
3 years ago
Switched from Verizon. Just got a text 2 hours from when it was sent. Cannot text many people. Using data that counts toward my allotment to download pics and group texting will quickly eat my allotment. I called Xfinity an they said a Sim card would be here 2 days ago. I called Samsung and they said the phone is in working order. This is a disaster. I guess when you switch from one company to another you expect some sort of equivalent product but a new phone that will not text or get a text 2 hours later!! What?!
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user_4860cc
Visitor
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2 Messages
3 years ago
I hate to sound like a broken record with everyone but I just spent 4 hours on the phone with customer support and received no resolution other than contact my old carrier and see if there's an issue on their end. I switched from T-Mobile to Xfinity and I got the new Samsung s22 ultra. The only thing I kept from T-Mobile was my phone number. I thought everything was going well until I realized I'm not getting MMS messages from a few people. I get MMS messages from other people but others I don't. Upon looking into it further it was found that the people I'm not getting messages from are on the T-Mobile network and even stranger is they have iPhones. A person with T-Mobile but with an Android I am getting MMS messages from. I contacted T-Mobile and the lady was confused as I was as why I was calling to try and fix an issue with my Xfinity phone. Did anyone find a solution to the problem? I tried the clear cashe, clear data, reset network settings, power off, and everything else the tech from Xfinity had me do. It's really frustrating and I'm about ready to go back to T-Mobile or switch to Verizon. Any help or suggestions are greatly appreciated.
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user_b4cf32
Visitor
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1 Message
3 years ago
I am having the same problem. Can't send or receive any MMS messages on my iPhone 12 Pro since switching from Verizon to Xfinity Mobile. I am very disheartened to hear that this is a widespread, long-term issue that has not been resolved... Good chance I'll be switching to Mint Mobile or something if this isn't fixed for me in the next couple days.
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blueman-2
Contributor
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44 Messages
3 years ago
For those coming from Verizon, where is what I did to solve this issue, as well as some other issues (such as not being able to enable Wifi Calling). Put your old Verizon sim back in your phone. If you are running dual SIMs, make sure the Verizon SIM is selected for data and calling and text. This will give you full access to settings for Verizon. You will not need to have a valid account for this, just your old SIM which was deactivated. With that SIM, now select "Reset Network Settings" on your phone. Then, put your xfinity SIM back in. That allowed me to then do the settings to make everything work.
The issue is that Verizon makes some settings available when the Verizon SIM is in the phone. Those settings do not work correctly when the xfinity SIM is in the phone. That is why doing a "Network Reset" with the xfinity SIM is not helping.
Not guaranteed to solve the issue, but it did for me.
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ParaMD2Be
Visitor
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1 Message
3 years ago
Same problem. Can't send gifs, Live Photos, long texts, etc. to anyone with an Android. And if a group text has iPhone & Android phones in it, you can forget it. Completely ignores the entire group text. I've tried resetting network settings multiple times, and re-inserted my Verizon SIM, then reset network settings as blueman-2 suggested, all to no avail. Have turned iMessage on & off, SMS on and off, MMS on and off. Nothing is working. Since so many of us are having this exact same issue (sounds like a lot of us came from Verizon), I'm going to suggest that it's not a "my phone" problem, and very much an "Xfinity" problem. As half of my work partners have Android phones, I really can't be missing messages or be unable to send them messages. Please tell me someone has come up with a solution that actually works.
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