Visitor

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6 Messages

08/31/2026 2:32 PM

Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service without the ipad included. Forced into paying on a mobile device for 3 years is a very scummy thing to do. I simply want to cancel the [Edited: "Profanity"] service and return the stupid iPad. 

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Official Employee

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3.7K Messages

5 days ago

@user_u4cu4c

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your account. The mobile billing and the residential billing are separate.

 

Was there a issue on what your total monthly bill would be for both residential and mobile?

Visitor

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6 Messages

@XfinityOrlandoM​ i know they are seperate now. But your salesman told me it was all together. There is a problem with the mobile bill. The problem is that it exists in the first place because I  kept saying I did not want it. Now I have an iPad and mobile service bill every month I do not want. Im happy with my internet. Don't want to change that. But your employee scammed and lied in order to lock me into 3 year deal for a device I didnt want. I want this mobile service canceled and I want to return this {Edit "Profanity"} ipad. 

(edited)

Official Employee

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3.7K Messages

@user_u4cu4c

We do apologize for any inconvenience. The salesman most likely gave you the total price of what you would be paying for both your mobile services with the iPad offer and your residential services

 

In order to set up mobile services for the iPad you would have had to have provided your phone number and Social Security number to run through the authorization agreement soft credit check.

 

At that time, if you did not wish to claim the iPad offer, you would not have wanted to provide your personal information to perform the credit check.

 

You do have 14 days to return the device,  Has it been more than 14 days since the order?,

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

@XfinityOrlandoM​ wrong. Was told $120 for the ipad and my internet. The actual price was $120 for the internet PLUS a seberate bill for the ipad at around $25. Please review the recorded call and you will see. Please make it right. Please take your ipad back and cancel the mobile service. Your employee conned me into to getting the ipad and now your company refuses to make it right. I have been a customer for a long time. Please make it right!!

Visitor

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6 Messages

@user_u4cu4c​ the person I spoke with would NOT allow me to get my new internet deal without getting the ipad. Everytime I told him I didnt want it he would say the internet is more expensive. He literally would not allow to complete my order without getting it and then did not tell me the cost of the ipad was on top of the internet.

Official Employee

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2.5K Messages

 

user_u4cu4c Are you able to visit a store to return and cancel the mobile line? As my colleague mentioned you can return it within 14 days. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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