3 Messages
Scammed overpaying for phone data
Xfinity Community Forum
Scammed with Xfinity Mobile
I am writing to clarify my dispute request regarding the overcharges on my previous Xfinity mobile account. In april 2024,(333$) a new mobile account for $15 a month, which would help me save on my total phone monthly bill seeing that I only use the home and work internet
However, after a few months, I was surprised to discover that I was being charged over $400 per month instead of the expected $15. Xfinity claimed that I had used data over the limit, but this was a scam.
there was no need for me to use Xfinity internet if I had unlimited date home and at work
I contacted Xfinity multiple times to resolve this issue, but they did nothing. One time, their manager said just pay it in payments, another time they said they had no authority, and yet another time they said they would remove the charges but never did these charges and refunded me part of the amount, Xfinity is still insisting on these
Xfinity has wasted my time and caused me a great deal of stress considering changing providers loosing loyal customers here
DaveO3
Problem Solver
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751 Messages
20 days ago
You didn’t say how much data your phone (or phones) showed that it or they were actually using? There are several things that you can do that will limit your cellular data usage:
1.) Turn on airplane mode, and just use WiFi for your data, and WiFi Calling for phone and text. Of course you will need to be connected to acceptable WiFi networks at home and work. Probably too radical?
2.) If you want to use your phone when you are out and about, then airplane mode is not really the answer, however you should be able to limit data usage by disabling cellular data for all of the apps except the few that you are okay with.
3.) If you have a WiFi Assist option, turn it off.
Furthermore, search you phone settings and find which Apps are using your data. Be aware that on XM a few things such as visual voicemail and MMS count as data whether using cell towers or WiFi Calling. You are never charged for calls or SMS.
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XfinityJeniece
Official Employee
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1.8K Messages
19 days ago
Hey there, user_m13rju, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile issues. We would send email notifications to you when you are nearing, reached, and exceeded the data limits of your plan to ensure that you are aware of your usage. I would recommend following the steps mentioned above to ensure that your phone is not using data without you knowing. Here is a helpful article with more information regarding tracking your data, https://www.xfinity.com/mobile/support/article/how-to-track-data-usage-by-the-gig. Let us know if you have any additional questions regarding data plans.
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