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user_tfcj2c
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Thursday, November 16th, 2023 5:18 PM

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Samsung A71 5G UW does not connect 5G

I have this phone with Verizon, then T mobile.  5G worked great.  Xfinity says it is compatable.  

It will not go 5G since porting over. I cannot find where to talk with a live technician at xfinity, and it is SLOW.

How do I talk to a person to get this resolved?  Frustrated....

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10 months ago

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XfinityAirelle

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2K Messages

10 months ago

 

Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

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