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user_14b7an
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1 Message

Tuesday, October 7th, 2025

roaming charges

I recently traveled to Europe and turned off roaming and cellular data on my iPhone. I made sure to only use my phone on WhatsApp when I had a Wi-Fi signal. Regardless, I've been billed for roaming, and no one in CS can authorize a refund of these charges. I'm a loyal Xfinity customer and I'm hopeful that I can get help here, where phone representatives have their hands tied!

Question

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Updated 

11 days ago

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XfinityAirelle

Official Employee

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3K Messages

11 days ago

 

user_14b7an We understand how frustrating it is to see unexpected roaming charges, especially when you took extra care to turn off data and only use Wi-Fi. We’d like to take a closer look at your account and confirm exactly where those charges came from so we can make this right.
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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