Contributor
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143 Messages
R.I.P. Xfinity Mobile app
I just got yet another email warning me that the Xfinity Mobile app is going away soon and prompting me to install the Xfinity app instead. This email added the detail that the Xfinity Mobile app may become unavailable as soon as November 2. This whole roll-out is troublesome to me in several ways:
- I keep getting reminded of the upcoming demise of the Mobile app even though I installed the Xfinity app long ago, probably when I first switched to Xfinity Mobile as my carrier. There is no option to turn off the reminders or to confirm that I've already taken the necessary action, so I keep getting nagged. I will continue using the XM app as long as it exists because it is a simpler means of accessing and controling my mobile service, and because
- XM has a widget that shows my shared plan usage visually. I do not see any sign of such a widget associated with the Xfinity app, nor have I seen anything suggesting that one will exist. I've added a third-party data usage app with widgets on both of our phones and have been comparing its estimates with those of the XM widget. They are close but not always in sync, which makes sense because no third-party app can home to interpret the intricacies of what counts as usage and what doesn't in the eyes of the carrier. The XM widget itself is frustrating because
- Shared usage is only visible to the primary account holder. I don't get this, and it apparently will continue to be the case in the Xfinity app. This means if I am watching our shared usage and I see that we are getting close to the end of the plan month and end of the current data plan, I have to mention our status to my wife. No matter how I phrase it, this information comes across as if I am telling her to stop using data. I'm the bad guy again. Oh, well.
If the XM app is truly disappearing in 3 days or so, please confirm whether the Xfinity app will include the usage widget, and please consider adding an option to make shared data usage visible to all plan members.
XfinityDilary
Official Employee
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1.8K Messages
1 year ago
Thanks for posting on our community forums, @requa. That's a valid concern. To clarify, all Xfinity Mobile features and functionalities will be available in the Xfinity app as well.
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requa
Contributor
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143 Messages
1 year ago
Thanks for the reassurance, @XfinityDilary . I am not entirely convinced. The 11/2 date has come and gone. Xfinity Mobile still shows up in my list of apps, but clicking on it takes me to a screen that only allows me to install or launch the Xfinity app. I suppose I expected this much. I still have the Xfinity Mobile widget on my home screen that shows my shared plan data usage; clicking the widget takes me to the same options to get to the Xfinity app. I do not see any sign of a widget associated with the Xfinity app itself. As I see it, this means I need to keep the defunct Xfinity Mobile app installed if I want the widget, but the widget won't take me directly to my usage. It requires multiple taps to get to the Xfinity app, where I have to search for the more detailed breakdown of usage or the option to change my monthly plan. Yes, the stuff is in there. In my view, this is a step backward, and I don't know whether the defunct Xfinity Mobile app will be around much longer or will receive any updates. I had hoped the widget would at least get transferred over to the Xfinity app. As it stands, notwithstanding your reassurance, I have already lost the functionality of the Xfinity Mobile app that allowed me to jump easily from the widget to the data and settings underlying that widget. I'll keep hoping.
Dan
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requa
Contributor
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143 Messages
11 months ago
Now the Xfinity Mobile widget appears truly to be dead. The widget is still on my home screen displaying the message "Log into Xfinity Mobile to access your data usage." Tapping the widget takes me to a sign-in screen that then edirects me to another screen proclaiming "This app is no longer in use" and prompting me to download the Xfinity app (which I have had all along). There is still no widget associated with the Xfinity App, and the Xfinity Mobile app is not functional. Multiple representatives have reassured me here and in other threads that all funcitonality will be preserved, but that is incorrect. There is no widget that I can find that displays my data usage. Opening the Xfinity app and pulling up the data usage screen is not the same functionality as having a readily viewable summary on my home screen. Where is my widget? I am currently using a third-party app and widget, but would prefer a native one to get a more accurate tally of Xfinity's tracking of my data usage, which does not always match exactly what the two phones on our plan are reporting.
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