Frequent Visitor
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17 Messages
Rip Off
We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them. Switched to xfinity mobile from verizon, oh a free phone line for a year and $30.00 for the other. But now our monthly cell bill is $127.00
Be Careful when dealing with comcast stores, demand what your total bill is going to be, not an approximate as they say it.
XfinityEricB
Official Employee
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3.9K Messages
5 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Roy8
Frequent Visitor
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17 Messages
5 days ago
Never wanted them in the first place we were lied to about them being free
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Roy8
Frequent Visitor
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17 Messages
4 hours ago
Well I had one call from Xfinity and seems like that's been it. No solution.
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