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We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them. Switched to xfinity mobile from verizon, oh a free phone line for a year and $30.00 for the other. But now our monthly cell bill is $127.00

Be Careful when dealing with comcast stores, demand what your total bill is going to be, not an approximate as they say it.

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XfinityEricB

Official Employee

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3.8K Messages

1 hour ago

Roy8 Thanks for reaching out to us here on Forums about your recent experience with getting some mobile watches and iPads that were promised with a promotion of no cost for the devices, but did come with a cost you weren't expecting. This certainly isn't the experience we want for customers when they reach out to us for assistance, and I'll be happy to see if we can help in any way with getting this situation handled better for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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