Visitor
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1 Message
Return label
I have been trying to get a return label since Monday. I keep getting fed the same line that the back office is working on it it has been escalated. When I call back in the time the day 24/48 hours they have no record of the previous request and they keep feeding me the same script. I need to return this phone and someone needs to contact me.
CCJennifer
Problem Solver
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743 Messages
1 year ago
Hello @user_58131b!
: I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please try calling or texting 1 (888) 936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7.
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