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user_256b0f
1st Topic

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5 Messages

Sunday, October 30th, 2022 1:16 AM

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Return device AFTER 14 days? Please???

I was convinced to upgrade my phone for Xfinity mobile with the Samsung S 22+. that phone was damaged and a new replacement was sent out immediately. I have not used it. I have not opened it. I have not charged it. Ive not turned it on.  I don’t like it. is there anything I can do to exchange this phone? I was with iphone for 15 years and I’m having no luck transitioning to Samsung. It’s not an android thing, as I have plenty of those.  it’s a Samsung OS issue.  It’s extremely difficult for me to use. Can I sell this phone, pay off my balance and get a different phone? 

Question

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Updated 

3 years ago

 • Edited

338

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snow7551

Contributor

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336 Messages

3 years ago

you  can not return it  after  14 days   you  are stuck  with it   you  could  try  to sell it  but  most  site will not went you  sell it has it needs to be unlocked   and you will be  selling nothing  but  a paperweight has  the buy  wont be able to used it 

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XfinityAntoine

Official Employee

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1.4K Messages

3 years ago

Hey @user_256b0f! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you. -

You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

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user_256b0f

Visitor

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5 Messages

@XfinityAntoine​ this is a great example of how I cannot get real help and support. At the head of the page I’m looking at directly states xfinity mobile. If I call I get redirected several times, if I use the assistant my time is wasted into a loop hole of text messages and waiting for calls that never come through. Now posting in the forum im redirected back to the same page im posted from. 
what you save in money for the services xfinity provides is dimmed by the amount of time I’ve spent loosing patience to a “support” system that’s tangled, incomprehensible, and greatly flawed. 🙌🏽

3 years ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_256b0f I'm sorry to hear this has been your experience. I want to turn this experience around for you today. I would be happy to get you in the right direction for getting your questions answered, and in the path of a resolution.  To begin, can you please send a Direct Message with your name, the name on your account, the service address, and the Xfinity Mobile number you are needing assistance with? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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