U

Visitor

 • 

10 Messages

Sunday, September 18th, 2022 7:00 PM

Closed

resetting VISA pin

I was in a discussion with @XfinityRichard about resetting my VISA PIN.  I followed his advice but the link did not offer a "forgot my PIN" next to the login button as it said.  Now I can't get back into the conversation as it is marked "closed" so I can't ask him for further help.

Official Employee

 • 

2.1K Messages

3 years ago

Hi there @user_3ac1ee!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and happy to help out in any way that we can.  Can you tell me if the giftcard was a part of a residential service or Xfinity Mobile promotion?

Visitor

 • 

10 Messages

@XfinityArmand​ it was a promotion for Xfinity Mobile when I moved from another provider.

Problem Solver

 • 

954 Messages

I am sorry, it is not working. There should be a number on the back on the card you can call to get the balance and change the pin. Have you tried that phone number yet? -Aaron 

I no longer work for Comcast.

forum icon

New to the Community?

Start Here