1 Message
Request to listen phonecall
I had an horrible experience with trading my daughter’s phone for her birthday. FedEx lost the package and then xfinity created a ticket for investigation. The promo was almost over and I was told not to worry, they’ll over ride in order for me to complete my trade-in. Almost 2 months and still nothing! I called to follow up and now they’re telling me the promotion is over and it can’t be given to me! I waited so long for nothing, going back and forth to the xfinity location, and talking to representatives as well as supervisors. This is ridiculous, cause none of this was my fault! They just told me all lies!
XfinityJanelle
Official Employee
•
1.1K Messages
10 months ago
@user_zsns3i Thank you for reaching out on the Xfinity Community forums. We are happy to further assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0