1 Message
removal of my mobile line and refund [Edited]
I would like to request removal of my mobile line and refund the fees/charges as it was never linked to a device to be used. This is the only means of contact I have been able to make with xfinity about the matter because scheduling a time to chat with an agent has been compromised and/or restricted.
XfinityPeterH
Official Employee
•
1.5K Messages
8 days ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e0
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