1 Message
Refund I was told I would receive by 3 different agents
I was told by 3 agents a refund has been submitted I should receive it in 5-7 business days and has yet to be sent to me! I have all screenshots of all chat sessions. Who do I need to speak to to get my refund like I was told I would receive!!
XfinityNicolas
Official Employee
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1.1K Messages
11 months ago
Hey @user_419aar, Thanks for reaching out to Xfinity Support on our forums. I definitely check to see what is going on with the refund. When you get a chance, can you send us a direct message so I can?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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btpiii
New Poster
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2 Messages
8 months ago
When I ordered my iPhone 14 Pro, three different agents told me I would get a $400.00 credit but now Comcast refuses to honor quotes.
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