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user_z7b0zj
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2 Messages

Thursday, March 21st, 2024 9:44 PM

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RE: Xfinity mobile Payment issues

I contacted XFINITY mobile several times.  Recently today, they said there’s a billing “glitch”.  The “glitch” has been going on for years.  I call the reimbursement, I only get reimbursed for the previous month, then charged again about 2 months later.  An absolute nightmare.  To this day they claim it’s fixed.  

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8 months ago

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user_z7b0zj

2 Messages

8 months ago

Facing the same issue.  Its been going on for 2 years!!!

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XfinityKatie

Official Employee

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744 Messages

@user_z7b0zj We hate to hear that you have been running into this issue, and we want to ensure that you get the support you need! Have you already connected with our Xfinity Mobile experts over the phone and via chat for assistance with properly closing out your previous account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

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