PUK needed, Xfinity's don't work, told to call Apple

Question in subject. We tried 4 codes and I was told to call Apple. Apple tried and they can't do anything about it. I now have an iPhone 16 Pro Max that I've paid 5/ out of 4 months on stuck in SOS mode and unable to take calls. 

Apple suggested this: 

1. Go to Settings > Cellular > Your eSIM profile > Remove Cellular Plan. Then, re-add it using the QR code or activation details from Xfinity Mobile.
2. Check for carrier settings update – Go to Settings > General > About and wait for a prompt to install any carrier updates.
3. Reset network settings – Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This won’t erase your data but can fix connection issues.
4. Confirm your account is active – Make sure Xfinity Mobile hasn’t accidentally suspended or deactivated your line.
Since the previous PUK codes didn’t work, getting a new eSIM profile from Xfinity Mobile might be the fastest fix. Hopefully, they can sort it out quickly for you

Hopefully this is unrelated, but some days I see 10-20 calls placed int he Xfinity call logs, that are not in my phones call logs. And I woke up the other day and my phone said I had to wait 1 hour before I tried my PIN again. I Live alone, and I wrote it off as my phone just having a hiccup.