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Thursday, August 24th, 2023 1:41 AM

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Porting Nightmare to Xfinity Mobile

Please be advise and cautious if you want to port your number to Xfinity mobile. This has a total nightmare and I advise anyone that is thinking of porting their number to Xfinity mobile to tread carefully. I was told by a rep that the entire process of transferring my number to Xfinity will only take 10 - 15 mins. However, it has been 3 days (started my port process on Monday) and today is Wednesday still with an unactive mobile phone line. I've talked to multiple agents on the phone and on chat to get the same "solution" please wait 3 hours, 7 hours, 24 hours, and now 24 - 72 hours. I also called corporate to get a case manager to only call me back to give the same "solution" please wait 24 - 72 hours. I have been without service for 3 days and counting with no solution in sight. 

Have anyone dealt with this and why does this take so long to port a number???

3 Messages

8 months ago

Update: Now I am told to wait another 72 hours.

Official Employee

 • 

1.2K Messages

Hello there @UserBigGuy510 thanks for contacting our Xfinity Support Team over our Forums. You came to the right place for help and we are here to make sure you get the assistance you need with your mobile service. Are you still waiting as of now for the port? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

The porting nightmare is over (after 4 days). However, I had to go to a physical retail location where the employee was able to help me on the spot. So, if anyone ever have a issue with their porting go to a physical retail store and they will take care of you. 

Official Employee

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867 Messages

@UserBigGuy510 Awesome, I am glad you were able to get everything resolve with our awesome in store reps

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

Just experienced the same problem with 1 of the 2 lines I was porting to Xfinity from Verizon. I had no problem with my line... my daughter's line was a different story. My ordeal lasted almost 24 hours with over 5 hours of call time between  Xfinity an Verizon, and 2 conference calls. FYI... I tested the service while being able to maintain my Verizon account, because we're on a family plan, with zero problems, but when I tried to port my daughter's number all hell broke loose. The number was just in limbo and I [Edit: Caps] to wait and have her without a phone for days! The Xfinity reps and overall customer service is [Edit: Caps]! I'm certain they are not tech support, but typical overseas call center reps. The Verizon reps were extremely helpful, persistent, and knowledgeable. I couldn't fir the life of me, understand how porting a number could be so difficult, and all xfinity kept saying was 'wait for the activation'. This was even after I requested to cancel the port that never finished. On the last conference call  with both carriers, verizon asked about the sim card, then I mentioned that my daughter's phone was equipped with an an Esim and I thought that could potentially be the reason that the incomplete port wouldn't even go back to Verizon where it never really left... and that was it! The whole scenario was enough for me to reactivate my line with Verizon and consider a complaint with the FCC, because that situation was ridiculous! I missed hours of work, and both my daughter and myself were without a phone for the majority of a day. I guess you get what you pay for.

(edited)

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