Visitor
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4 Messages
Porting landline to mobile
Why does Xfinity not fix the porting issue? I have been trying to port my Comcast Business landline for 16 days and my business number has been disconnected for 7 days. The porting process has been started over 3 times and now I am held hostage because I cannot even close the account unitl the port has been completed. This is my business, how I make a living!! I have spent over 10 hours on the phone and in the Xfinity store to try and resolve this problem. Why do you not have ANY upper level customer service? I'm not sure how you retain customers doing business this way. The internet is full of complaints as I'm certian the FCC and BBB are as well. You are way behind the curve in technology and customer service!!!
user_5ec4e6
Visitor
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4 Messages
3 years ago
I have been trying to port my business number from Comcast to Xfinity mobile for 16 days and it has been disconnected for exactly 7 days. The message to customers when they call my business line is, "we are sorry the number has been changed or disconnected". I have spent over 10 hours on the phone and 1-1/2 hours at the store and the answer is always the same, the number is stuck in porting. Please be patient. They have restarted the port a total of 3 times, each time they say it will take 72 hours. I am so exasperated because I cannot even return my phone and start over somewhere else, they cannot unlock the account until the number his finished porting. This could potentially destroy my business!! The worst part is that it is from Comcast to Xfinity. I've never had an experience even close to this with porting a number!! Xfinity mobile get your act together and stop causing so much stress for people!!
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user_5ec4e6
Visitor
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4 Messages
3 years ago
I am experiencing similar with my business phone!! They have started the port over 3 times and each time is 72 hours!! My business phone has been disconnected for 7 days!! [Edit: Solicitation]
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CCDevin
Problem Solver
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735 Messages
3 years ago
@user_5ec4e6
Good afternoon! Thank you for your time to reach out to us here through our Xfinity Forums with this concern regarding your number port. I can certainly understand how important it is to have support when it comes to your business and having access to all your services.
We definitely suggest reaching out to our Xfinity Mobile Experts. They will be able to look into the number porting status to offer you additional details. Please contact them using these methods below for expert care into this matter. I will also schedule a follow up to reach out to you here to be sure you receive the care you need.
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3LBZ2ou
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user_5ec4e6
Visitor
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4 Messages
3 years ago
@XfinityDevinC I have been in touch with everyone in your company. It is almost a month and my number is disconnected and I have no service for my business phone. I have 15+ case #'s from reaching out and the answer is always the same, please be patient and thank you for your business. Last Thursday while spending and hour and a half at your store, the response was, I'm sorry your number is locked in the porting process. At that time they re-started the porting process for the 3ird time. More than 72 hours later I still don't have service. This is not rocket science!! Millions of people port numbers all of the time!! I'm guessing there is some sort of clerical error that no one is finding and correcting, go figure, the deffinition of insanity is making the same mistake, expecting different results. Hours and hours of my time have been wasted, I have no idea how much business I will lose from people trying to call, and in two days it will be a month since this all started. Don't reach out unless you fix the problem. Fix the problem and compensate me for the worst experience I have ever had with telephone service!!!
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