Regular Visitor
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3 Messages
Porting issue
Is anyone else having issues porting their number over from Verizon? We switched to Xfinity Mobile on January 2nd. Three of my lines have been ported with no issues, but my fourth line still isn’t working. Spent 4.5 hours on the phone and spoke to 6 different reps online. They created two tickets and escalated one and still nothing. Went back to the store yesterday and they created another ticket (since the other two were closed despite the issues not being fixed) but it’s still not resolved. How long has everyone else had to wait?
XfinityJanelle
Official Employee
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2K Messages
7 hours ago
Hey @ANH05 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your porting to Xfinity Mobile. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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