Visitor
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1 Message
Port Number from T-moble
I am trying to port my number from T-mobile, but the app won't let me. It says my pin is incorrect when I know the pin is correct, and I have verified it multiple times with T-mobile. How do I get this fixed? Is this actually worth the hassle of the port, or should I just stick with T-mobile?
* I tried resetting my pin at T-Mobile, but Xfinity still can't seem to port the number.
** Resolution: T-Mobile has an account pin. That is not the pin that is needed. You have to request a transfer pin.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We greatly appreciate you taking time out of your day to reach out to us and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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