1 Message
Poor customer service
I’ve been on the phone with Xfinity and non-mobile now mobile for over eight hours for a refund and for them to cancel a line that’s an eligible to transfer. They transfer all day for customer service rep to customer service rep from Xfinity to now mobile I’m done. I’ve been on the phone all day I give up. I’m looking for a new service provide
XfinityJeniece
Official Employee
•
2.9K Messages
8 days ago
Hey there, user_xgztzv, thanks for reaching out through Xfinity Forums regarding your account and making those changes! We would be happy to help you with setting up services and making those changes here on this platform. We do not want to lose you as a customer.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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