1 Message
Phone line add and transfer
Hello,
I have been trying to transfer my mother’s number and phone line to my account. I’ve tried multiple times on your app, to no avail. Her previous coverage with Xfinity was cancelled today and she desperately needs her phone in. She is traveling across country and is in her 70s.
thank you for your prompt response.
XfinityAirelle
Official Employee
•
2.5K Messages
1 month ago
I completely understand how important it is to get your mother’s phone line transferred, especially with her traveling and needing to stay connected. I'd love to help get this sorted out as quickly as possible.
Just to clarify, is this for a mobile number or a landline/home phone? The process can vary depending on the type of service, so once we have that info, we can guide you on the best next steps.
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