Visitor
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10 Messages
Phone insurance
I have had serious problems with Xfinity customer service lately. The latest is I had to have high level customer service rep order my phone for me. I specifically asked for insurance to be added. I looked on my bill today (because something else looks funny too but I digress) and sure enough the insurance charge is not on there and since I was billed for a month of insurance FOR MY OLD PHONE THAT I NO LONGER HAVE I thought that was for my new phone. Of course, it has been over 30 days.
This has been one of the worst business dealings I have ever had.
Official Solution
XfinityPeterH
Official Employee
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1.5K Messages
11 months ago
@aknomac Glad we were able to get everything taken care of for you! Please let us know if anything else comes up.
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