Visitor
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1 Message
Phone in need of PUK number. Stuck in SOS mode.
I had gotten surgery a few hours ago, been on the phone with Xfinity being switched over to people to people. Trying ti figure out what’s going on & I found no answers out. I was accidentally locked out of my phone. I can’t call, I can’t text. But I can use Snapchat safari etc. I have a child I need to be able to call or text in case of an emergency. Please help me. All I need is the PUK code. I never even set up my pin or anything … I don’t understand what’s going on.
XfinityPeterH
Official Employee
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1.8K Messages
2 years ago
@user_b5e116 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried reaching out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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