Visitor
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2 Messages
Phone hasn't shipped
Almost 3 months and the phone I ordered still has not shipped. I no longer need a phone T-Mobile didn't scam me. How do I get my money back I'm tired of being "reassured" they will send it at the end of the week. It's been the end of the week for months I want my money back.
XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey @user_d6c7fb, thank you for reaching out to Xfinity Support on our forums about the phone. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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