Visitor
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1 Message
phone activation issues
I've been trying to activate my iphone for 6 days. I ported the number from verizon and everything on their end wend smoothly. The iphone continues to display a message "iphone is not activated contact your carrier if this problem continues to occur.' I've called customer service 3 times for a total investment of about 3.5 hours. Then I used online chat. Each time, I get walked through the same steps that do nothing to fix the issue. The first rep sent another sim card (which arrived 3 days later than promised) and the same issue persists with the new sim card. Anyone able to help? This is an FCC violation and I'm willing to take my complaint there and to move my service to another carrier (along with my cable/internet when I go) but I'd rather get this resolved.
XfinityDilary
Official Employee
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1.8K Messages
3 years ago
Hello, @user_0d6c40! Thanks so much for posting on our Community forums for assistance. I am sorry to hear you have not been able to get this resolved. This is not the experience we would like you to have. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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tazman47
Visitor
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8 Messages
2 years ago
Tier 1 agents either on chat or call wouldn't help at all. They all made me repeat the same thing on and on from the beginning and transferred me to someone at Tier 2, the advanced team(?). Tier 2 couldn't do anything better and ended up saying to wait another 25 minutes, 50 minutes, 4-5 hours, 24 hours, 48 hours, and 72 hours max. I would call, not get on chat, ask Tier 2 right off the bat, so they elevate the issue to Tier 3. For whatever reason, Tier 3 is not directly available for customers. At least, that's what a manager-level customer rep said.
9 DAYS of HELL with over 2 DOZEN AGENTS for ACTIVATION
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user_8ad21a
Visitor
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1 Message
2 years ago
I just upgraded my galaxy s20 to a s22 ultra and it has been "activating" for over 6 hours now. How long does this usually take?
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mghyw
Visitor
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4 Messages
2 years ago
My 2 google voice numbers have been transferred to Xfinity Mobile finally. 1 GV took 2 days to be transferred and the other one took more than 1 week to be done. During the waiting time, I have been contacting XM agents for many many times. But they were not that knowledgable to understand the issue, just asked me to wait.
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