Visitor
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1 Message
Payoff Link
I’m trying to get the device payoff card using the link provided by the sales rep, but it will not let me upload the images of my bill, which are required. I’ve tried a thousand times!
Visitor
•
1 Message
I’m trying to get the device payoff card using the link provided by the sales rep, but it will not let me upload the images of my bill, which are required. I’ve tried a thousand times!
XfinityArmand
Official Employee
•
2.3K Messages
2 months ago
Hi there @user_34ppfn! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help out in any way that we can with your billing concern. No worries! You have reached out to the best team to get things cleared up for you. So that we can get started, please feel free to shoot us a private message with the details. That way we can get the ball rolling.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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