1 Message
Overcharged due to employee error
This has to be the worst service and customer service that I have ever experienced. The in-store representative added 2 lines to my account and then canceled my one number and returned the phone and now they are charging me for his error.
XfinityJorge
Official Employee
•
1.5K Messages
1 year ago
Hey there @user_fc7c43 thnaks for using our Forums to contact our team. We are sorry about the experiance you are having and we are here to help get this all corrected. Please send us a private message with your full name and service address to get started! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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