4 Messages
Over charge over $560 for a month
I was charged over $560 per month for 3 months for my phone plan that was switched to by the gig plan without my consent. I tried to have the ridiculous charges reversed for over month a month by xfinity refused. The company is a fraudulent company with scamming tactics to steal from hard working customers. I would never recommend anyone to deal with xfinity… they will steal from you if you set up autopay and will refuse to remove your card from auto pay
XfinityJustinC
Official Employee
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882 Messages
7 months ago
Hello, @user_4wsfy4. Thank you for taking the time out of your day to create a post. This isn't the experience we want you to have, and understand how frustrating incorrect billing can be. Due to account security, our options with Xfinity Mobile accounts are very limited. We are unable to help with account specifics, such as billing concerns.
We recommend contacting the Xfinity Mobile team either by calling or texting 1-888-936-4968. You can also use the Xfinity Mobile assistant:
https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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tuffigirl
Contributor
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160 Messages
7 months ago
When you signed up you automatically agreed to auto pay, this is non negotiable. They are not stealing from you... they're taking out what you owe for your monthly bill.
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