2 Messages
Out of Control Charges
Signed up in April for Xfinity mobile and it has been an expensive nightmare ever since. It was suppose to be the buy one get one free plan for $36 a month and the only month they billed me right was in December. June through November every month was over $102. So in six months they have taken out of my checking account over $631 and now because we couldn't get a straight answer from anyone one the phone or in person to helps us we canceled the service and went back to ATT. over the holidays they threatened to take out over $600 from my account. I have not been billed and when I try to open the bill on my account it can not display so I have no idea what the charges are for. I notified my credit card company that I am disputing the charges. I have filed a claim with BBB and the FTC. Xfinity said they had a breech of information and I feel like I could be a victim of identity theft. It's been over 9 months and believe me I have wasted way to much time trying to rectify this situation. Fed up and disgusted. PW
XfinityJeniece
Official Employee
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2.2K Messages
8 months ago
Hello @user_sz0vne thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile issue. We have limited access to Xfinity Mobile accounts on this platform. Have you already been in contact with Xfinity Mobile through all of their contact methods such as chat and text?
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_sz0vne
2 Messages
8 months ago
Yes I have been calling since June and have gone to a few different stores to talk to a rep and not only could they not give me a direct answer they did not offer any solutions or credit. When the data breech happened in October it affected my email accounts and I feel that my information has been stolen.
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