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user_ievwwn
1st Topic

2 Messages

Sunday, March 9th, 2025 6:35 AM

Original Carrier List

Trying to switch from T-mobile to Xfinity Mobile but T-mobile is not an option on the original carrier list.Tried reaching out to support via the Xfinity Assistant and keep insisting I provide them with all my information. I simply just want to know why I cannot select T-mobile and complete my switch using the website. Would love if they could troubleshoot and fix this issue so that I can continue the process of switching. This is extremely frustrating and is definitely making me rethink the decision to join Xfinity Mobile.

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Updated 

21 days ago

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DreamSayerZ

Problem Solver

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716 Messages

24 days ago

@user_ievwwn I just checked and T-Mobile is at the top of the list under AT&T. Not sure why you can't see that. Try again or use a different device or computer.

(edited)

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user_ievwwn

2 Messages

I’ve tried on my phone and computer. Both Apple products. Also tried on Safari and Chrome. Still unable to see T-Mobile. 

(edited)

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21 days ago

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XfinityThomasC

Official Employee

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2.4K Messages

@user_ievwwn 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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XfinityArmand

Official Employee

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2.1K Messages

22 days ago

Hi there @user_ievwwn!  Thank you so much for taking the time to reach out to Xfinity Support!  We are so glad to hear from you and happy you are considering Xfinity Mobile as your service provider.  We are so glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to the right team to help in any way that we can.  Have you tried calling our Xfinity Mobile Sales and Service team directly at 1-888-936-4968?

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