one bar of service

For days now, i have had only one bar of service on the mobile data network no matter where i go. Im outside-one bar, in my home-one bar, driving along the highway-one bar.

I did a speed test on my phone and it says 4.53 mbps download, and .30 upload,,,your internet connection is slow it says.

Lots of other people have had the same issue on other providers, I've looked on downdetector and other similiar sites...

So what the story??

Responses

XfinityBrie

Administrator

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671 Messages

3 years ago

@kgrass

Hey there, Thank You for connecting with the Xfinity Support Forums. We are more than happy to help out but we do have a limited scope of support for Xfinity Mobile on our social media platforms at this time.

Can you provide us a little more information on the device you're using with Xinity Mobile--is it an iPhone or Android, what model number is it, is the software currently up to date, etc.

3

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kgrass

Visitor

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3 Messages

@XfinityBrie it's a samsung a52,android up to date..I've turned it off, not reset, turned back on,,I've reset the network I fo and the phone found the network again...ive been in range of several different towers,,switched to different towers.....co workers on other networks also only have minimal service, we live in different towns cities

3 years ago

0

CCJoseph

Problem Solver

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729 Messages

For something like this, I would definitely suggest that you call our Mobile team, they are experts at this kind of thing! You can get to them at 888-936-4968. I know they are going to be able to help you get this all figured out!

I no longer work for Comcast.

3 years ago

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kgrass

Visitor

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3 Messages

@XfinityBrie they were of no help. Gave me the standard reset the phone, restart the phone, restart the EMTA-router,,,even though I'm asking about cell service, not wifi....I did all that plus more.

2 years ago

0

U

user_3485da

Visitor

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2 Messages

2 years ago

Just switched from t-Mobil 2 days ago. Now with Comcast I have only one bar. I’m using an iPhone 11. Should at least have 4g

1

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_3485da ,
If you are experiencing any issues with the Xfinity Mobile service, please reach out to our specialized Xfinity Mobile team by calling 1(888) 936-4968. They will be able to access your account and provide further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Plan

kgrass

one bar of service

XfinityBrie

kgrass

CCJoseph

kgrass

user_3485da

XfinityDemitrius

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