Old phone refund

Hi there @user_ddshwj!  Thanks so much for taking the time to reach out to Xfinity Support.  We greatly appreciate you taking time out of your day to reach out to us here on our Community Forum and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?