Number lock

Hello I have spend 13 hours over 4 days speaking with xfinity. What happened was I was originally trying to just change my xfinity internet plan. The person I spoke with told me I’d save 100 a month if I switched to xfinity mobile. He said I could keep my whole Apple package and Disney bundle I had through Verizon because they worked together. After switching everything got deleted so I promptly stated I wanted to switch back. They since have locked my number and told me to call back 3 different times (2 of which were for 24 hour periods and the third was because the systems were updating). I was told it was escalated to tier 2 and 3 twice. I’ve had to tell every different I spoke with the situation anew every single time.  They told me in order to port my phone back to Verizon they will need to reactivate my xfinity mobile and then port it while it’s active.  Now I need to wait and call back later on day 4. I have a background check for a new job I got and who knows if anybody called me. They probably think I just blew them all off. I was also told 2 times I would get a call back from the reps with no luck. Oh and on top of that they offered me $10 to reimburse. What a joke. Pls just give me me number.