Not receiving incoming calls for months!!!! Yes

@user_8e27b2, I am so sorry that you seem to be having this issue with your phone! I can not even imagine how frustrating this must be, but we are happy to help you! I want to make sure though, is this for your cell phone, or is this with your home phone? If it is for your cell phone, you can give us a call at 888-936-4968. If it has to do with your home phone, you can also send me a DM here and if you have had any issue with your services after you reboot the modem, message me right here! 

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I have about the same issue for about a month now. What's the fix? Thanks.

I been having this issue to the lady at xfinity told me it was my old iPhone, and I got a new iPhone 13 because I had to because of a cracked screen last month but it’s not the iPhone. I have a new phone the 13th and for a month now the phone has so many missed calls . It’s not the ringer either . The ringer is on . Something is wrong 

I been having this issue to the lady at xfinity told me it was my old iPhone, and I got a new iPhone 13 because I had to because of a cracked screen last month but it’s not the iPhone. I have a new phone the 13th and for a month now the phone has so many missed calls . It’s not the ringer either . The ringer is on . Something is wrong 

I been having this issue to the lady at xfinity told me it was my old iPhone, and I got a new iPhone 13 because I had to because of a cracked screen last month but it’s not the iPhone. I have a new phone the 13th and for a month now the phone has so many missed calls . It’s not the ringer either . The ringer is on . Something is wrong 

I believe my sister is having the same issue.  It don’t happen all the time, but it does happen often.  When it does happen it happens to all the calls.  We call and it will ring maybe once or go straight to voicemail.   She thought it had something to do with her home internet, which she was having issues with.  That is fixed and the phone issue is happening again.  Do you by chance have a watch connected to your plan?  She was thinking the watch is messing up her phone calls.

I have the exactly problem with all 3 of the iPhone 12 on xfinity mobile.  When someone calls me I could see there caller id on screen for 1 second and it disappear right away, u can’t answer the call and the iPhone doesn’t ring, this been happen since my family and I got the iphone 12 on xfinity mobile. Called customer services over and over, doing same thing the original reviewer post, reset network, remove sim and plug in, nothing seem to fix this problem.  All the out going calls, internet on 5g works perfect.  Just don’t know why I can’t receive income calls.

Ok hopefully I just got it resolved went to the xfinity store today …. make sure do not disturb is not on ,if it is on turn it off …… and reset your network settings. 

there is one telephone number blocked on my my list that should not be there.I've been with t-mobile for years and now I can't talk to them when t-mobile company calls me because the number was blocked.this did not happen from my phone.google chrome has my pass word and my comcast account information.there have asset to my emails and everything i do.please unblock this number [Edited: "Personal Information"].thank you.I HAVE BEEN CONNECT WITH TMOBILE FOR TWO DAYS .THERE TRY CALLING ME BUT THE NUMBER IS BLOCK.iPAY T-MOBILE $215.00 AMONTH  FOR MOBILE PHONES AND THEIR CAN'T CALL ME.WHY IS THAT????????????????????PLEASE FIX FIX  THE PROBLEM

I found out the problem why my family and I are not receiving phone calls on xfinity mobile using our iPhone 12. We all have Apple Watches with cellular on them, that’s what is causing the iPhone not to receive calls occasionally.  I decided just to cancel all cellular plan with the Apple Watches now, now all incoming calls works great!

Where do I begin?

In a nut shell, we cannot receive calls. However, we are able to make outgoing calls. This problem have been going on for over 10 days. 

-I have Text Chatted with and called to Customer Care (at least 12 hours of communication with service reps and supervisors).

-2 service call visits at the home;  After 2 lengthy visits, Xfinity Techs say that all equipment is working. They even replaced equipment just to be sure. Last Tech received an open ticket for the engineering department #CR026247518. Based on follow up call this evening, engineering says that the Problem at the service site, and a Service Tech is scheduled to visit a 3rd time??

Not sure who to believe...the techs sound convincing that this is not an equipment problem, but rather a settings problem at Xfinity Headquarters (but what do I know). 

How many on-site visits does there need to be before this gets escalated to the right department?

For a communication company, Xfinity is certainly is not great with communicating. 

I agree with everybody above. Xfinity is ridiculous. I have reset network settings, turned my phone on and off, dialed *73 to make sure no call forwarding is on, and made sure no silencing focus selections were turned on. Every couple weeks I can receive no calls!  My watch is on a cellular plan. I even turned it off to see if I could get a call on my phone and still nothing. Then I turned off my phone to see if the calls would come through on my watch and nothing. It makes no sense because texting is unaffected, and I can also place calls. Hours with customer service twice now. I’m sick of them faking empathy and doing nothing to fix the problem. 

I agree with everybody above. Xfinity is ridiculous. I have reset network settings, turned my phone on and off, dialed *73 to make sure no call forwarding is on, and made sure no silencing focus selections were turned on. Every couple weeks I can receive no calls!  My watch is on a cellular plan. I even turned it off to see if I could get a call on my phone and still nothing. Then I turned off my phone to see if the calls would come through on my watch and nothing. It makes no sense because texting is unaffected, and I can also place calls. Hours with customer service twice now. I’m sick of them faking empathy and doing nothing to fix the problem. 

Same issue here.  For 2 weeks customers/vendors texting their calls to me are not going through.  If I call myself from another line it is intermittent.  Will try 4 times and it connects once.  Other times I try 5 times and connects all 5 times.  Just off the phone with advanced services and they reprovisioned my phone so hopefully it is fixed for awhile.

To get to advanced services just to tell them you already reset network services, unplugged SIM Card and still getting the same issue. If they still refused just tell them you are going to the store to cancel the service if not connected.

Reset network settings, reprovisioned phone, and replaced SIM card still having the same issue.  Switching carriers tomorrow and cancelling Xfinity.