NO VOICEMAIL

I am writing in regards to my voicemail service on my Xfinity mobile account.. For the last month I have tried to get my voicemail to work, via the representatives in Tirr 1 and Tirr 2. I've been told that I don't have the functionality of my voicemail service because my bill is past due. I've been a loyal Xfinity Mobile customer since 2014, and that has never been an issue; and why only MY voicemail, not the other phone's voicemail on the account too?

I've been told tickets were created in order to escalate my situation after the representatives were unable to fix the problem. Three different occasions with Tirr 2, I gone through approximately 1 hour with each of them trying to reset the program, calling over and over again having me check to see if the voicemail was working. I feel like each representative doesn't listen to me or read the notes on my account. Yesterday and today, I was calling to see if there was any updates on the repair only to go through the same process yet again. Life is just too short to constantly go through the process of the representatives' scripts and have them not listen to anything that is said.

The problem - People are able to leave voice messages, however, I never receive notification of a message being left or have any messages when I call *86 or see if there's a transcript of the messages via the Xfinity Voicemail App.   

This whole process has been beyond frustrating. I haven't been able to speak to a supervisor any time that I have asked, for one reason or another. I'm currently waiting for a lung transplant and it's imperative that I have my voicemail service in order to get my missed calls. It shouldn't take a month to get this fixed.  

No customer should have to go through this process when there's something wrong with their services. I'd love to upgrade my Galaxy Note 10 to the 22 Ultra, but if I can't get my voicemail fixed, I don't see why I should continue to be a loyal customer. It seems that loyalty is not something that Xfinity Mobile appreciates or reciprocates. 

Sincerely disappointed and angry,