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user_c9b0d2
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Thursday, September 29th, 2022

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No Visual Voicemail on Samsung Note 9

My wife and I switched to Xfinity from Verizon a month ago. She had a Samsung S8 and I have a note 9. The visual voicemail works fine on her phone, but mine says that my device is incompatible and to use the native visual voice mail. THERE IS NO NATIVE VOICEMAIL APP ON MY PHONE, NOR CAN I DOWNLOAD ONE. The call in voicemail works fine except i never know when I have a voicemail. I have missed 3 very important voicemails because of this. I'm so frustrated I'm ready to go back to Verizon.

I do not want to spend hours on the phone or in the store trying to get this fixed. I need a solution NOW! 

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3 years ago

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XfinityDena

Official Employee

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3.5K Messages

3 years ago

I am sorry to hear that your voicemail is not working. First dial *86 to make sure your voicemail is set up. Reset your network settings and then dial *73 - this worked for me and got my visual voicemail working. If that does not work please reach out to our Xfinity Mobile Department by calling 888-936-4968 as our dedicated Xfinity Mobile team have all the tools to assist you with your questions as we have limited access to Xfinity Mobile accounts over this platform. 

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user_495d96

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@XfinityDena​ 

That didn't work nor the xfinity tech support over the phone were able to resolve  issue. SMH

3 years ago

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XfinityAirelle

Official Employee

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2.8K Messages

We are sorry to hear that you are having issues with visual voicemail. I know how useful that can be, so I would feel the same way. Our team is limited when it comes to our Xfinity Mobile service, but we can get you to the right team. If you are still having issues initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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BatGrlGothamCity

Visitor

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3 Messages

3 years ago

Samsung Note 9 user here too! My Xfinity voicemail app worked just fine until just recently. I'm on the phone with tech support. An hour and 15 minutes into the call... yayyyyyyyy 

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CCJoseph

Problem Solver

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729 Messages

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I am so sorry about your frustrations! I promise that the Mobile team on the other end of that line are experts and they will know exactly what to do for you! 

I no longer work for Comcast.

3 years ago

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user_c9b0d2

Visitor

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6 Messages

3 years ago

I never could get it to work, so instead I installed google voice, and forwarded my line to that number. I really regret switching Xfinity. the savings is not really worth it. 

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