Visitor
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1 Message
no dvr record option on xfinity stream...only watch channel series info
When I use Live Stream on Xfinity app, i do not get the option to record on dvr. Only a button for 'Watch Channel' and 'Series Info' appears. I have deleted and reinstalled the app on my phone 3x. Using an iPhone 8Plus.
Please help!
XfinityArmand
Official Employee
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2.3K Messages
3 years ago
Hi there @user_ce70ad! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to assist in any way that we can to get things squared away for you. In order to utilize the DVR option on the Xfinity Stream app, you would need to be a DVR service subscriber. We are glad to take a closer look at this for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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