2 Messages
New customer, unresolved issues.
Hello all!
Im a new customer to xfinity (mobile/internet home plan ) and I've been having a issue with the mobile part of xfinity. My issue started as soon as I enrolled with the mobile plan at the store. Customer service agent sent the wrong phone the first time. I went back to the store to make him aware of the mistake and they offered to sent the correct phone to me. 2nd phone came in correct. A month has passed since the return of the phone but now all of a sudden I get charged full price for the incorrect phone($1,090.00). I've been dealing with this issue for over a week and nothing has been corrected after speaking to multiple reps over the phone. I'm wondering if anyone else is going thru this issue??
XfinityJeniece
Official Employee
•
3K Messages
9 days ago
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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