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user_ritzray
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7 Messages

Monday, June 24th, 2024 11:40 PM

Never received promotion giftcards

I transferred 2 new phone lines on March 14.  I’ve talked to one rep who said I needed to wait May 10. Then I spoke to another rep who said I need to wait until beginning of June. I called yesterday and they said I need to wait mid July because it can take 2 additional weeks…. It takes 2 additional weeks to received a virtual email giftcard? I find the information I have been given very misleading and deceptive. I have seen a similar post from someone here on May 2024 complaining about the same thing. we are being given a phone number that disconnects you and when you do a call back they never calls us back. I have saved all my off transcripts with the misinformation from each representative and expect my gift cards to be honored. 

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5 months ago

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user_ritzray

7 Messages

5 months ago

I’ve been on hold with the number that was given - 866-385-8392. Said it will take 30 mins. I waited 30, and now it says the wait time is 1,405 minutes..?! Is this a scam??

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XfinityGabby

Official Employee

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1.5K Messages

5 months ago

Hello, @user_ritzray. I appreciate you taking time out of your day, and I want to ensure you are provided the best support possible! I see you've attempted to reach our Xfinity Mobile team via phone, have you attempted to reach out to our secure online chat where an Xfinity Mobile expert is available 24/7?

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user_ritzray

7 Messages

Hello, thanks for responding. I did speak with online chat, and that was one of the reps that gave me wrong information. I requested to speak with a supervisory and did. The supervisor gave me the 866 number to send the gift cards but that’s where I had a 30 minute wait time that changed to 1400 minutes when I continued to wait.

(edited)

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5 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

@user_ritzray, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

user_4xl0ea

3 Messages

@user_ritzray​ the same exact thing happened to me, I was told if I purchased a phone through them I would receive a $200 gift card within 90 days. I still have not received anything and have followed up so many times I can’t keep count anymore. An agent even told me that sometimes other agents may say things just to get you to add a like or buy a phone. If this is true, that is false advertisement on Xfinity’s part. I hope you do get your gift card, I’m sorry you are going through this.

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5 months ago

XfinityJorge

Official Employee

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1.7K Messages

 

user_4xl0ea Hello there! Thanks for being active on our Forums and we are happy to work with you to provide you some peace of mind for that gift card. Can you please send us a DM? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_ritzray

7 Messages

@user_4xl0ea​ how frustrating! I am so sorry that this is happening to you too. This definitely seems to be a theme.. I really hope this gets rectified and you get your gift cards too. 

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5 months ago

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