Visitor
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2 Messages
my voice mails take weeks to come to me
Hi Folks - first time here - my voice mail does not notify when a new voice mail is left. I just received 9 emails today March 22 - 2023 - the oldest being from Dec 30th 2022 - why am I not being notified and why do I get a big dump 3 months after the voice mail is left me? Any ideas on how to fix this would be appreciated
Colin
DaveO3
Problem Solver
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772 Messages
2 years ago
Below is XM’s support article on Voicemail which discusses the limits on the number of voicemails for iOS and Android devices:
https://www.xfinity.com/mobile/support/article/how-do-i-manage-voicemail-on-my-phone
Also: The above support article does not discuss the fact that the transfer of voicemail to your phone, instead of calling for voicemail, uses and counts data from your plan allowance and therefore you should have cellular data enabled and cellular data for your phone App enabled.
Bottom line: Manage your voicemail limit appropriately and keep cellular data on.
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CCDaryl
Problem Solver
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828 Messages
2 years ago
@user_80e02d
Wanted to check in with you and see if you were able to resolve your issue following the guidance given by Dave03
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user_80e02d
Visitor
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2 Messages
2 years ago
Hi Daryl...
Did not really investigate for the folling reason:
The above support article does not discuss the fact that the transfer of voicemail to your phone
So, are you able to help - happens to my wifes phone as well.
Colin
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