1 Message
My plan
On December 19, 2024 Xfinity accepted my phone that I traded in and said my bill will be credited for 24 month. I was told yesterday that the employee at the Xfinity store made a mistake and I didn’t qualify for the trade in. So I switched plans to the 1 gig and dropped my 15.00 device coverage so I could afford my new phone. Can I have my old phone back that I traded in? That phone was paid for and you have it. So I gave Xfinity a $900 phone and I get nothing. Please help me.
Pamela [Edited: "Personal Information"]
XfinityPeterH
Official Employee
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1.8K Messages
3 days ago
@user_wzfd0m Thank you for reaching out. We understand your concern regarding the trade-in of your phone and the subsequent billing issues. Since you have already sent us a direct message, we will continue to assist you there.
We appreciate your patience as we work to resolve this matter and ensure you feel valued and well cared for. Our team is committed to finding a solution that addresses your concerns.
Thank you for your understanding.
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XfinityPeterH
Official Employee
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1.8K Messages
2 hours ago
@user_wzfd0m Thank you for working with us in our Direct Messages. Glad we got everything take care of for you. Please let us know if we can help with anything else. :-)
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