Visitor
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1 Message
My Mobile Wasn't Transferred with my Internet
Went to an Xfinity store and asked to have all my services transferred to a new address. However, my mobile didn't come with it. I lost all my mobile data, billing access, and everything. Had dozens of calls with many different teams, billing, transfers and so on. They always tell me that they fixed the issue and that I just had to wait the app to update on my end. However, nothing really changed! I still can't access anything. And today I got an email saying that my bill was closed and that $128.16 was due, but I was paying around $40. I will NOT pay that $128.16. Please fix this issue!
XfinityJeff
Official Employee
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441 Messages
11 hours ago
Good morning @user_i2a4sx, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for the Xfinity mobile account, but you have reached the right group of experts that can take care of this for you. I see you have already sent us a direct message, so we will work with you there.
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