My Mobile Wasn't Transferred with my Internet

Went to an Xfinity store and asked to have all my services transferred to a new address. However, my mobile didn't come with it. I lost all my mobile data, billing access, and everything. Had dozens of calls with many different teams, billing, transfers and so on. They always tell me that they fixed the issue and that I just had to wait the app to update on my end. However, nothing really changed! I still can't access anything. And today I got an email saying that my bill was closed and that $128.16 was due, but I was paying around $40. I will NOT pay that $128.16. Please fix this issue!