U

Visitor

 • 

1 Message

Thursday, April 24th, 2025 4:06 PM

My account has been cancelled but I keep getting charged

My account has been cancelled but I keep getting charged

Official Employee

 • 

2.1K Messages

14 hours ago

 

user_3581id Hey there! Thank you so much for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help and our team is here happy for the opportunity to look into what is going on and make sure it is corrected. To get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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