3 Messages
Mobile usage issue
I just spent over an hour with 4 reps, all telling me you have reach right place and I will fix....NOPE. 3rd rep transferred me from mobile to internet inly for 4th rep to transfer me back to mobile. And after re explaining the issue 3 times. Horrible horrible service. And problem not fixed.
XfinityJorge
Official Employee
•
1.5K Messages
11 months ago
Hey there @user_t5xoxr thank you so much for using our Forums to contact our Xfintiy Support Team. We are sorry to hear about the trouble you've had getting the help you need with our mobile service. You came to the right place for help and our team is here to make sure you get in contact with the right team. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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