1 Message
Mobile sim not delivered
Hi
i purchased a combo of Wi-Fi and mobile service it started around September 23. I have not yet received any Sim card for the mobile service yet I see there is this outstanding bill from September 26 amount up to about $55 I do not have a Sim card yet does I’m requesting it and to wave off the set charges of $55 please reach out to me at my email or call me directly.
XfinityArmand
Official Employee
•
1.8K Messages
11 months ago
Hi there @user_p4re0a! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We greatly appreciate you taking time to reach out to us and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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