1 Message
mobile service disconnecting and billed wrongfully
In 2024 September I was informed by a Sales associate that as a Xfinity internet customer they can also offer Xfinity Mobile service to me, and I would only be charged if I activate the service and use it. However, I was not able to smoothly port my number or activate the service. As of now it shows that I have a due balance of $163.18 for a service which I never was able to use or even activate. There is no help available via the support services or live agents. I have tried calling various numbers given to me. But none of the service agents was able to provide the disconnection and clear my due balance which is wrongfully billed. I am very disappointed of poor service quality provided by Xfinity. I do not know whether there is any manager who can provide an action on this. If so, please reach out to me.
XfinityPeterH
Official Employee
•
1.6K Messages
1 month ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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