Visitor
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1 Message
Mobile Service Decline
My husband and I are moving into a new home and our community has a bundled Xfinity plan. We went into the store as we were going to bundle our mobile service with our cable. However, although we have a credit score of 860 were declined authorization for our needed 4 lines 2 phone and 2 Apple Watches. We were given no explanation except being advised to try in 30 days. We have a long history with Comcast/xfinity with no blemishes and a credit score higher than 80% of Americans. What pray tell in 30 days could possible change to make us qualify for 4 lines as desired?
CCSean1
New Problem Solver
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318 Messages
3 years ago
Hello @user_372a9d, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. You will need to reach out to our Xfinity Mobile Team to have this issue addressed at one of the options listed below.
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